Support & maintenance
Ongoing functional and technical support, monitoring, backups and enhancements under a service level agreement (SLA).
A living Odoo, not abandoned after go-live
An ERP isn't finished on go-live day: it evolves with your business. Ongoing support and maintenance keeps your Odoo stable, secure and up to date, and gives you a technical contact to turn to when a question or an incident comes up, instead of being left alone with the system.
Stability, security and backups
We monitor the system, apply security patches and updates, and verify that backups exist and can be restored — because a backup that's never been tested isn't a backup. The goal is for problems to be detected and resolved before they affect your operation.
Support with an SLA and enhancements
We work under a service level agreement (SLA) that sets clear response times, so you know what you can count on. Beyond reactive support, we dedicate hours to enhancements and continuous improvements: small adjustments and new features that keep your Odoo aligned with how your company changes.
What's included
- Support with guaranteed SLA
- Monitoring and backups
- Security patches and updates
- Continuous improvements
Frequently asked questions
- What exactly does the SLA cover?
- It defines response and resolution times based on incident severity, the contact channels and the support scope. We tailor it to your real needs before signing.
- Does maintenance include new features?
- Yes. Beyond corrective support, we reserve hours for enhancements: improvements and small developments that keep the system aligned with your business.
- Do you support an implementation done by someone else?
- Yes, after an initial audit to understand the state of your installation and your custom modules. From there we take on maintenance with guarantees.
Ready to get the most out of Odoo?
Tell us your challenge. In a first 30-minute call we'll tell you how Odoo can help, no strings attached.